Returns & Exchanges
At Truth And Hair, we want you to love your locks, which is why we offer a 30-day return window for unopened and unused products. For hygiene reasons, hair extensions and tools must remain in their original, sealed packaging to be eligible for a refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Package Your Items
Securely place the unused products in their original packaging, ensuring all security seals and tags are intact.
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing